Onboarding Specialist

Operations • Montreal

The role of the Onboarding Specialist is to provide customer-focused onboarding support. The role includes onboarding customers, providing support for any questions and creating tickets to assign onboarding tasks to internal team members . The Onboarding Specialist works closely with cross functional teams to ensure client expectations are met and all campaign set up and launch are seamless and meet all SLAs.

 

Location: Montreal

Job Type: Full Time

Team: Operations

 

 

Responsibilities

 

  • Managing inbound communications (phone or email) from customers related to the set-up and running of campaigns
  • Communicate with the Performance and Sales team relay pertinent information
  • Generate reports from internal and third party systems for the customer when needed
  • Respond to customer enquiries according to SLAs

 

 

Required Skills

 

  • Must be detail oriented and able to communicate well over email
  • Must be organized and able to manage customer expectations
  • Be self-motivated and work individually and as a team
  • Have a sense of urgency to resolve and investigate issues
  • Able to work in a fast paced and deadline driven environment

 

Qualifications

 

  • Bachelor’s Degree in any discipline
  • Strong verbal/written communication skills
  • MS Office experience
  • Previous customer service experience
  • Strong customer service skills
  • Strong analytical skills
  • Previous experience working with software systems a plus (including CRM tools such as Salesforce)
  • Previous experience working for online advertising company a plus
  • Previous experience working with Google Adwords or Analytics a plus

Application

Thank you for your interest in pursuing a career at SourceKnowledge. Please take a moment to fill out the following form. If we see you as a good fit, you will be hearing from a SourceKnowledge team member.