The role of the Onboarding Specialist is to provide customer-focused onboarding support. The role includes onboarding customers, providing support for any questions and creating tickets to assign onboarding tasks to internal team members .
The Onboarding Specialist works closely with cross functional teams to ensure client expectations are met and all campaign set up and launch are seamless and meet all SLAs.
– Managing inbound communications (phone and email) from clients related to set-up and running campaigns
– Communicate with the Performance and Sales team to relay pertinent information
– Generate reports from internal and third party systems for clients when needed
– Respond to client enquiries according to SLAs
Bachelor’s Degree in any discipline
Strong verbal/written communication skills
Microsoft Office experience
Previous customer service experience
Strong analytical skills
Previous experience working for online advertising company a plus
Strong customer service skills
Previous experience working with Google Adwords or Analytics a plus
Previous experience working with software systems a plus (including CRM tools such as Salesforce)
Thank you for your interest in pursuing a career at SourceKnowledge. Please take a moment to fill out the following form. If we see you as a good fit, you will be hearing from a SourceKnowledge team member.