Privacy Policy

Last updated 2023-04-03

Privacy Policy

Sokno Media, Inc d/b/a SourceKnowledge (“SourceKnowledge”, “us”, “we”, or “our”) is an entity incorporated under the laws of Canada. We provide online advertising services to advertising networks and third-party advertisers (each, “Advertising Customers”) to run marketing campaigns and place ads via online media to reach potential purchasers (“Consumers”) and related reporting (“Services”). If you visit this website, engage with us as an Advertising Customer or when you interact as a Consumer with ads that we help place for Advertising Customers on a third party website, mobile application, or other platforms (collectively, “Publishers”), we may collect some or all of the data described in the this Privacy Policy (“Policy”).

SourceKnowledge’s policy is to respect your privacy regarding any information that identifies or can reasonably be used to identify you as an individual as defined by applicable law (“Personal Information”). Accordingly, we have developed this Policy to describe how we collect, use, disclose, retain, and protect your Personal Information. We encourage you to read this Policy carefully in order to fully understand our policies and practices regarding your Personal Information.

If you are a consumer resident of Canada or either the State of California or the State of Virginia in the United States, additional disclosures apply to you. Please see below for your additional Canadian disclosures and your California or Virginia privacy rights.

We may update this Policy from time to time. All changes will be effective immediately upon posting. Notice of material changes will be visibly posted or otherwise communicated to you.

1. WHAT PERSONAL INFORMATION WE COLLECT

For more detailed information on our tracking technologies, please see our FAQ on “How We Track”.

You do not have to provide us with Personal Information to visit this website, but if you elect to register with us as an Advertising Customer or a Publisher, then you will be required to provide us Personal Information as set forth below.

Consumer

If you interact with an ad that we place by clicking on it, we may collect the following data through your “click”:

- Computer Internet Protocol (IP) address, user agent, HTTP request header, device ID, referral domain, browser type, device type, internet service provider, and keywords.
- Data regarding your browsing activity such as which pages you visited, when you visited, and what items you placed into your online shopping cart.
- Data about the online ads we have served or attempted to serve to you, such as how many times an ad has been served to you, what page the ad appeared on, and whether you clicked on or otherwise interacted with the ad.
- Cookies installed on the Consumer’s computer or device, which may include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org or the section below titled “Cookies and Related Technologies”.

Although the above information may be Personal Information in certain jurisdictions, the SourceKnowledge platform does not collect any data which by itself identifies an individual Consumer, such as name, address, phone number, or email address. However, SourceKnowledge uses cookies, pixels, widgets, macros, and scripts in the ads it places along with the above data to generate probabilistic identifiers to help identify a Consumer.

Advertisers and Publishers

If you are an Advertising Customer or Publisher, then you access our online tool via our website (“Tool”).

When you register with us to open an Advertising Customer or Publisher account or otherwise visit our website, we may collect the following types of Personal Information from you:

1. Information identifying you and the entity you represent, as well as others who may access the Tool on your behalf. This includes your name, company name, address, email address, phone number, billing information, social media or Skype® handle, and Personal Information identifying your authorized users.
2. Information identifying your use of the Tool and your account, such as IP addresses, device IDs, browser information, internet service provider, referral URLs, purchase history, and transaction history.

We use cookies, log files, web beacons, tags, pixels, scripts, and macros in the ads that we generate and place for our Advertising Customers to collect the Personal Information described above directly from Consumers that view the ads or otherwise interact with Advertising Customers Shopify, WooCommerce, BigCommerce or Magento online shops.

We do not directly collect or store your credit card number or other payment information, but rather we use a third-party payment processor, Stripe, Inc. (“Stripe”), to process payments for all Services as contemplated in our Advertiser Terms of Service. Accordingly, Stripe will collect your contact and billing information when you pay for Services, such as your name, e-mail address, phone number and mailing address. If you are paying by bank debit or credit card, Stripe will collect your credit card number, expiration, three-digit security code and billing zip code. Stripe will share your transaction information with us so that we can track payment status for the Service but will not provide us your card or banking information. Stripe will retain your payment information in encrypted form on its servers. We do not collect or store your card or bank information on our servers. Stripe’s privacy policies can be found at https://stripe.com/us/privacy.

If you register with our platform as either an Advertising Customer or a Publisher, when you access your account via our platform, you will have access to a chatbot. The chatbot may record messages that you type before you send them to us. Any messages you type or send will be collected, recorded, and maintained.

2. COOKIES AND RELATED TECHNOLOGIES

The SourceKnowledge Tool uses cookies, log files, web beacons, tags, pixels, scripts, and macros to provide our Services to our Advertising Customers and Publishers.

Cookies are small data files that are served by our platform and stored on your device. They enable us to identify a Consumer’s device when moving between different websites and applications, so that we can serve targeted advertising to Consumers. Specifically, the SourceKnowledge cookie we serve through the SourceKnowledge platform is named “ProvenPixel universal pixel (upx)”.

We may also drop an additional SourceKnowledge opt-out cookies if any user opts-out as described below.

We may enable cookies to be dropped from our Advertising Customers, including those Advertising Customers who are advertising affiliate networks.

If you do not want to receive those kinds of advertisements, look for the “Ad Choices” icon in the advertisements, which will contain a link to the privacy policy of the ad network that will provide you with information on how to opt-out of receiving such targeted advertising. You can also visit Network Advertising Initiative at http://www.networkadvertising.org or the Digital Advertising Alliance at http://www.aboutads.info to change your consumer preferences with respect to certain online ads and to obtain further information about third-party ad networks and online behavioral advertising.

Specific information on one or more of our Advertising Customers consisting of an advertising affiliate network is also available at: ZeroPark End User Privacy Policy

The types of Cookies used by SourceKnowledge are as followed:

- Essential cookies. These cookies are strictly necessary to provide our website or online Services via the Tool. For example, we (and our service providers on our behalf) may use these cookies to authenticate and identify you when you use our website and Tool. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our website and Tool.
- Performance and functionality cookies. These cookies help us to customize and enhance a visitor’s online experience with us. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided. We also use these cookies to collect information (such as conversion rates, viewing patterns, click-through and other information) about our visitors’ use of our website and Services so that we can enhance and personalize our Services. Deletion of these types of cookies may result in limited functionality of our website and related Services.
- Advertising cookies and resettable device identifiers. These cookies and resettable device identifiers use information about your use of our website and Tool, your response to ads and emails, and to deliver ads that are more relevant to you. These types of ads are called “interest-based advertising.”

We use these cookies and types of data to judge the effectiveness of and optimize ad campaigns for our Advertising Customers to see when someone who saw an ad later signed up for or purchased the services/products of the Advertising Customer.

Given the current state of cookie tracking technology, we do not honor or follow “do not track” signals. However, if you wish to opt out of being tracked in desktop and mobile website environments from SourceKnowledge please click the link: https://sourceknowledge.com/do-not-sell-or-share-my-personal-informationYou can also visit Network Advertising Initiative at http://www.networkadvertising.org or the Digital Advertising Alliance at http://www.aboutads.info to change your consumer preferences with respect to certain online ads as set forth above.

Please note, opting out of being tracked in desktop and mobile website environments can be enabled only for a specific web browser and device. As a result, if you switch to another other web browsers, make an update for the current version of your web browser, or switch devices you need to go through the above opt-out procedure for each browser and device.

In addition, if you clear cookies, you may erase your opt-out setting and will need to opt-out again.

You can read more about How We Track here (https://sourceknowledge.com/how-we-track).

Google Analytics. We use Google Analytics to collect and process information about your use of the Site. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Embedded Content: This website may incorporate content, including feeds, scripts embedded in the Site’s code, and visible content (e.g., videos), provided by third parties. In some cases, those third parties collect data about how you interact with their content. For example, YouTube may collect or otherwise have access to usage data on videos embedded on the Site as described in YouTube’s Privacy Policy.

3. CATEGORIES OF SOURCES OF PERSONAL INFORMATION

Directly From You.

We collect Personal Information that you provide directly to us. Personal Information is required to use certain website and Tool features, for example, to create online accounts, purchase services, contact us via email, phone, use our chatbot or our Contact Us form (where we may retain the content of your message and our response). We may also collect any communication that you send to us.

Third Parties.

If you are a Consumer, we may obtain Personal Information about you from our Advertising Customers or through your activity on Publishers’ sites

Automated Technologies.

We, along with one or more of our service providers, automatically collect information, which may be Personal Information, from the cookies, log files, web beacons, tags, pixels, scripts, and macros that we use to provide our Services as set forth above in Section 2.

4. HOW WE USE COLLECTED INFORMATION

We use the Personal Information from Consumers, Advertising Customers, and Publishers to provide the Services and to operate the Tool, such as to serve and process ads to Consumers as requested by Advertising Customers and submit ads to Publishers, which may include remarketing and retargeting campaigns, and provide insight into the success of the ad campaigns. Additionally, we use this Personal Information to:

1. Optimize or improve the Tool;
2. Provide you with information or advertising relating to our products or services; and
3. Target cart abandoners and remarket products.

If you are an Advertising Customer or Publisher, we also use your Personal Information to communicate with you about our Services. Depending on applicable law, we may send you communications via email from time to time, which may be marketing in nature or otherwise commercial email messages under applicable law. You may opt out of receipt of such marketing communications at any time by clicking on the “Unsubscribe” button at the bottom of the email.

We also use the Personal Information we collect to help us market and improve the delivery and quality of our Services.

We may also use the Personal Information that we collect to create deidentified or anonymized data sets. Such deidentified or anonymized data sets are not Personal Information to the fullest extent permitted by applicable law and are not subject to the terms and restrictions of this Policy. SourceKnowledge may collect, use, share, transfer, and otherwise process deidentified and aggregated information that it receives or creates for any purposes in its sole discretion, in compliance with applicable laws. We are the sole and exclusive owner of such deidentified and anonymized information.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose Personal Information as set forth below:

1. To our employees as reasonably necessary to provide our Services.
2. To our service providers. We contract with companies who help with parts of our business operations, such as our CRM system and email marketing tool. Specifically, our mailing lists are managed by The Rocket Science Group, LLC (doing business as MailChimp), part of the Intuit group of companies. MailChimp may collect the Internet protocol (“IP”) addresses assigned to your computer, your operating system type, demographic information about you, and other information about you and your receipt of our emails. MailChimp also uses cookies and other tracking technologies to collect information about your online activity and uses web beacons to track behavior (for example, which recipients opened emails and when, which recipients clicked on links contained in those emails, and your browser and email client type). MailChimp may combine this information with information about you obtained by searching the Internet (for example, your use of social media platforms). MailChimp may use your information and share it with third parties and for purposes of promoting its services, communicating with you, to comply with legal requirements, and to protect its legal rights. We encourage you to review MailChimp’s privacy policy, which is located at https://mailchimp.com/legal/privacy.
3. In connection with legal proceedings. When we are under a legal obligation to do so, for example to comply with a binding order of a court, or where disclosure is necessary to exercise, establish, or defend the legal rights of SourceKnowledge, our Advertising Customers, or any other related third party.
4. Pursuant to a court order or similar order. If we are subject to a subpoena, search warrant, or other lawful request for Personal Information, we may disclose your Personal Information.
5. To protect our rights. We may disclose Personal Information as reasonably necessary to protect our legal rights or the legal rights of a third party.
6. In connection with a sale of our business. If a third party acquires some or all of our business or assets, we may disclose your information in connection with the sale.

SourceKnowledge is located in Canada, but its service providers, Publishers and Advertising Customers may be located outside of Canada, including in Europe and the United States. As a result, Personal Information may be transferred outside Canada and outside the country in which any user is located.

6. DATA RETENTION

Personal Information about you is held no longer than necessary for our business purposes or to meet legal requirements. Specifically:

1. Consumer conversion data will be stored in our records for 180 days
2. Cookies are kept for one year and then deleted
3. Click data and all ad serving data is stored up to 180 days
4. Anonymized data may be stored longer and in perpetuity

7. SECURITY

We apply commercially reasonable technical, administrative, and organizational security measures to help protect the Personal Information and other data we collect against accidental and unlawful destruction, loss, alteration, disclosure, or access. However, no security measures can be guaranteed and any use of our Tool or website, and any online browsing, is at your sole risk and discretion.

8. CHILDREN UNDER THE AGE OF 18

We are committed to protecting the online privacy of children. In accordance with the Children’s Online Privacy Protection Act, we do not knowingly collect any Personal Information from children under the age of 13 without parental or guardian consent. Regardless, our Services are not intended for minors under 18 years of age. If you are under the age of 18, please do not use our site or send us any information about you.

If we learn that we have collected or have received Personal Information from a child under 13, we will delete that information as required by law. If you believe we might have any information from or about a child under 13 without consent, please contact us via our contact us link located at the bottom of this webpage.

9. CONTACT US ABOUT QUESTIONS OR CONCERNS

If you have any questions about this Privacy Policy or our privacy practices, you can contact data.protection.officer@sourceknowledge.com or write to us at the following address: SourceKnowledge, 1001 Boulevard de Maisonneuve West, Suite 1510 Montreal, Quebec, Canada H3A 3C8

JURISDICTION SPECIFIC ADDENDA

ADDITIONAL NOTICE FOR CALIFORNIA CONSUMERS

In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence for California residents. In this Section only, any capitalized terms not defined in this Policy have the meanings set forth in the California Consumer Privacy Act of 2018 (the “CCPA”), the California Privacy Rights Act (the “CPRA”), and then-current regulations.

If you have any questions regarding this section “Additional Notice for California Consumers” including its content and scope of application, you can contact our Data Protection Officer via email: data.protection.officer@sourceknowledge.com.

A. Categories of Personal Information We Collect. As detailed in the “Categories of Information We Collect” section above, in the past twelve (12) months, we have collected the following categories of Personal Information:

1. identifiers, such as name, address, online identifiers, IP addresses, email address, and phone number
2. Personal information defined under California Civil Code 1798.80 consisting of contact information for our Advertising Customers and Publishers
3. Commercial information including records of products purchased, obtained, or considered
4. Internet and other electronic network activity, including browsing history and information regarding a Consumer’s interaction with a website or advertisement
5. Inferences drawn from any of the foregoing to create a Consumer profile
6. For our Advertising Customers [and Publishers], we also collect sensitive Personal Information consisting of account log-in information

B. Categories of Sources from Which Personal Information is Collected. We have collected Personal Information from those sources set forth above in the Section titled “Categories of Sources of Personal Information”.

C. Purpose for Collecting Personal Information. We have collected the above categories of Personal Information for the business purposes set forth in the Section titled “How We Use Collected Information”.

D. Categories of Personal Information Disclosed for a Business Purposes. In the last twelve (12) months, we have disclosed the following categories of Personal Information as set forth in the Section above titled “How We Disclose Information” for the purposes disclosed above in the Section titled “How We Disclose Your Information”:

1. identifiers, such as name, address, online identifiers, IP addresses, email address, and phone number
2. Personal information defined under California Civil Code 1798.80 consisting of contact information for our Advertising Customers and Publishers
3. Commercial information including records of products purchased, obtained, or considered
4. Internet and other electronic network activity, including browsing history and information regarding a Consumer’s interaction with a website or advertisement
5. Inferences drawn from any of the foregoing to create a Consumer profile
6. For our Advertising Customers [and Publishers], we also collect sensitive Personal Information consisting of account log-in information

We do not use or disclose any sensitive Personal Information for any purpose other than the purpose for which it was collected.

E. Categories of Personal Information Sold or Shared. We do not sell Personal Information for money. However, our use of certain data for online behavioral advertising and online ad campaigns may be deeded a “sale” or “sharing” of Personal Information under California law. In the preceding twelve (12) months, we have sold or shared the following categories of Personal Information to Advertising Customers and online ad networks: identifiers, such as name, address, online identifiers, IP addresses, email address, and phone number

1. Personal information defined under California Civil Code 1798.80 consisting of contact information for our Advertising Customers and Publishers
2. Commercial information including records of products purchased, obtained, or considered
3. Internet and other electronic network activity, including browsing history and information regarding a Consumer’s interaction with a website or advertisement
4. Inferences drawn from any of the foregoing to create a Consumer profile

We do not have any actual knowledge that we have sold or shared the Personal Information of a consumer under the age of 16.

F. California Consumer Rights. If you are a California resident, you may make the following requests regarding your Personal Information.

1. Right to Request Deletion. The right to request deletion of certain Personal Information we have collected.

2. Right to Request to Access. The right to request access to and, subject to certain exemptions, receive a copy of the specific pieces of Personal Information that we have collected and to have this delivered, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, in a readily useable format.

3. Right to Request to Know. The right to request information about the Personal Information we have collected about you, including:

- - - - Categories of Personal Information collected;
      - Categories of sources of Personal Information;
      - Business and/or commercial purposes for collecting, selling, or sharing Personal Information;
      - Categories of third parties with whom we have disclosed or shared Personal Information;
      - Categories of Personal Information that we have disclosed or shared with a third party for a business purpose; and
      - Categories of third parties to whom their Personal Information has been sold and the specific categories of Personal Information sold to each category of third party.

4. Right to Request Correction. The right to request that we correct inaccurate Personal Information.

5. Right to Opt Out of the Sale or Sharing of Personal Information. The right to opt-out of our sale or sharing of your Personal Information for online behavioral advertising.

6. Right to No Discrimination or Retaliation. You also have the right to not receive discriminatory treatment or retaliation if you elect to exercise the above rights.

G. Submitting a Request to Delete, Access, Know, or Correct

If you are a California resident and you would like to make a request to delete, access, know, or correct your Personal Information under California law, email us at data.protection.officer@sourceknowledge.com or by using the contact form located at https://help.sourceknolwedge.com/hc/en-us/requests/new. Please include your full name, email address and address associated with your use of our Services, along with an identification of the rights you would like to exercise, so that we can process your request in an efficient manner.

H. Who May Exercise Your Rights

You may request the above on behalf of yourself or on behalf of a minor if you are the parent or legal guardian of the minor. In addition, you may authorize an agent to exercise your rights on your behalf, if you provide the agent with written signed permission.

I. Verification of Your Request

Once we receive your request, we will contact you to confirm receipt of your request. We will require sufficient information from you in order to verify your identity and the authenticity of your request. If you do not provide us with sufficient information in your request, we may request additional information to verify identity and the authenticity of the request. Certain types of requests may require additional verification, as we are subject to higher standards of authentication for certain requests.

If an authorized agent contacts us to exercise the above rights, we will need to verify their identity as well as your identity. We will also require proof of your written authorization to the agent to act on your behalf, unless the agent holds a lawful Power of Attorney under applicable laws, in which case we will require evidence of such Power of Attorney.

We may deny your request as permitted or as required by law and we may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.

J. Submitting a Request to Opt-Out of the Sale or Sharing

You may request to opt out of the sale or sharing of your Personal Information for online behavioral advertising by clicking on the Do Not Sell or Share My Personal Information link at the bottom of our website or by clicking on the link here to opt-out. Please note that if you use one or more computers or devices, you will need to opt-out for each device using the applicable device.

Contact us

If you have any questions about this Additional Notice for California Consumers section, please contact us at data.protection.officer@sourceknowledge.com.

ADDITIONAL NOTICE FOR VIRGINIA CONSUMERS

If you are a Virginia consumer resident, Virginia law requires us to provide you additional disclosures. Terms used in this Virginia Notice have the meaning given to those terms in such laws and regulations. In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence for Virginia residents. In this Section only, any capitalized terms not defined in this Policy have the meanings set forth in the Virginia Consumer Data Privacy Act.

If you have any questions regarding this section “Additional Notice for Virginia Consumers” including its content and scope of application, you can contact our Data Protection Officer via email: data.protection.officer@sourceknowledge.com.

A. Categories of Personal Information that We Collect

We collect the categories of information as set forth above in the section “What Personal Information We Collect”.

B. Purposes of Collecting Personal Information

We collect the above categories of Personal Information for the purposes set forth in the section above titled “How We Use Collected Information”.

C. Categories of Third Parties to Whom Personal Information is Disclosed

We disclose all categories of Personal Information to the categories of third parties set forth in the section above titled “How We Disclose Personal Information.”

D. Your Virginia Rights

As a Virginia resident, you have the following rights regarding the Personal Information we collect about you:

1. Right to Request Access
  You have the right to request confirmation whether or not we are processing your Personal Information and to access such Personal Information.

1. Right to Data Portability
  You have a right in certain instances to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.

1. Right to Request Correction
  You have a right to request to correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of such Personal Information.

1. Right to Request Deletion
  You have a right to request deletion of Personal Information provided by or obtained about you.

1. Right to Opt-Out
  You have a right to opt-out of the processing of the Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects on you.

E. Submitting a Request

You can exercise the foregoing rights by emailing data.protection.officer@sourceknowledge.com or by using the contact form located at https://help.sourceknolwedge.com/hc/en-us/requests/new. If we are unable to authenticate the request using commercially reasonable efforts, we will not be required to comply with your request to initiate an action of your rights and may request that you provide additional information reasonably necessary to authenticate your request.

If we reject or deny your request, you have the right to appeal our decision by submitting an appeal to data.protection.officer@sourceknowledge.com or by using the contact form located at https://help.sourceknolwedge.com/hc/en-us/requests/new.. This appeal request must be submitted within a reasonable time following our rejection of your request.

F. Contact us

If you have any questions about this Additional Notice for Virginia Consumers section, please contact us at data.protection.officer@sourceknowledge.com.

ADDITIONAL NOTICE FOR CANADIAN RESIDENTS

In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence for Canadian residents. In this Section only, any capitalized terms not defined in this Policy have the meanings set forth in applicable Canadian law.

If you have any questions regarding this section “Additional Notice for Canadian Residents” including its content and scope of application, you can contact our Data Protection Officer via email: data.protection.officer@sourceknowledge.com.

Depending upon the province in which you live, you may have the right to some or all of the following rights with respect to our use of your Personal Information:

a) Access: You have the right to request whether we hold Personal Information on you and to request a copy of such information. There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal Personal Information about another person, or if we are legally prevented from disclosing such information.

b) Accuracy: We aim to keep your Personal Information accurate, current, and complete. We encourage you to contact us using the information below to let us know if any Personal Information is not accurate or changes, so that we can update your Personal Information.

c) Withdrawal of consent: If you have provided your consent to the Processing of your Personal Information, you have the right to fully or partly withdraw your consent. To withdraw your consent please follow the opt-out links on any marketing message sent to you or by contacting us using the information provided below. Once we have received notification that you have withdrawn your consent, we will no longer Process your information for the purpose(s) to which you originally consented unless there is another legal ground for the Processing. Withdrawal of consent to receive marketing communications will not affect the Processing of Personal Information for the provision of our services.

d) Cessation of Dissemination: You have the right to request that we cease disseminating your Personal Information if the dissemination is contrary to the law or a court order. You also have the right to request that we cease disseminating your Personal Information where the following conditions are met:

i. the dissemination of the information causes you serious injury in relation to your right to have your reputation or privacy respected;

ii. the injury is clearly greater than the public’s interest in knowing the information or the interest of any person’s right to express themselves freely; and

iii. the cessation of dissemination requested does not exceed what is necessary for preventing the perpetuation of the injury.

e) De-indexation: You have the right to request that we de-index any hyperlink attached to your name that provides access to information by a technological means if the dissemination is contrary to the law or a court order. You also have the right to request that we de-index a link providing access to information where the following conditions are met:

i. the dissemination of the information causes you serious injury in relation to your right to have your reputation or privacy respected;

ii. the injury is clearly greater than the public’s interest in knowing the information or the interest of any person’s right to express themselves freely; and

iii. the cessation of dissemination requested does not exceed what is necessary for preventing the perpetuation of the injury.

f) Re-indexation: You also have the right to request that we re-index a link providing access to information where the following conditions are met:

i. a failure to do so causes you serious injury in relation to your right to have your reputation or privacy respected;

ii. the injury caused by a failure to re-index is greater than the public’s interest in knowing the information or the interest of any person’s right to express themselves freely; and

iii. the re-indexation requested does not exceed what is necessary for preventing the perpetuation of the injury.

g) Mobility: You have the right to request that computerized Personal Information collected from you be communicated to you in a commonly used technological format as well as to any person or body authorized by law to collect such information. This right does not extend to information that was created or inferred from your Personal Information and we are under no obligation to communicate such information if doing so raises serious practical difficulties.

h) Complaints: If you believe that your Personal Information protection rights may have been violated, you have the right to lodge a complaint with the applicable supervisory authority, or to seek a remedy through the courts.

Exercising your Rights: You may, at any time, exercise any of the above rights, by contacting our Data Protection Officer via e-mail at: data.protection.officer@sourceknowledge.com or by using contact form on page https://help.sourceknowledge.com/hc/en-us/requests/new.

Contact us

If you have any questions about this Additional Notice for Canadian Residents section, please contact us at data.protection.officer@sourceknowledge.com.